:root{--bg: #f5f5f5;--surface: #ffffff;--border: #f0f0f0;--text: rgba(0, 0, 0, .88);--muted: rgba(0, 0, 0, .45);--primary: #722ed1;--primary-dark: #531dab;--primary-light: #b37feb;--header-bg: #1a1a2e;--header-text: rgba(255, 255, 255, .85)}*{box-sizing:border-box}body{margin:0;font-family:Inter,-apple-system,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;background:var(--bg);color:var(--text)}.container{max-width:1080px;margin:0 auto;padding:0 20px}main.container{padding-top:24px;padding-bottom:48px}a{color:var(--primary);text-decoration:none}a:hover{text-decoration:underline}h1{font-size:22px;margin:0 0 16px}h2{font-size:17px;margin:24px 0 12px}.muted{color:var(--muted)}.header{background:var(--header-bg);border-bottom:1px solid rgba(255,255,255,.08)}.header-inner{display:flex;align-items:center;gap:24px;height:56px}.brand-block{display:flex;flex-direction:column;line-height:1.2}.brand{font-weight:700;font-size:17px;color:#fff;letter-spacing:.02em}.brand:hover{text-decoration:none}.brand-tagline{font-size:11px;color:var(--header-text);letter-spacing:.01em}.nav{display:flex;gap:18px;flex:1}.nav a{color:var(--header-text);padding:4px 2px;border-bottom:2px solid transparent}.nav a:hover{color:#fff;text-decoration:none}.nav a.active{color:var(--primary-light);font-weight:600;border-bottom-color:var(--primary)}.header-user{display:flex;align-items:center;gap:12px}.user-info{font-size:14px;color:var(--header-text)}.role-tag{background:#722ed159;color:#d3adf7;border-radius:10px;padding:1px 8px;font-size:12px}.btn-text-dark{background:transparent;border:none;color:var(--header-text);cursor:pointer;font-size:14px;padding:6px 8px}.btn-text-dark:hover{color:#fff}.header-user>a{color:var(--header-text)}.header-user>a:hover{color:#fff;text-decoration:none}.btn{border:1px solid transparent;border-radius:6px;padding:8px 16px;font-size:14px;cursor:pointer}.btn-primary{background:var(--primary);color:#fff}.btn-primary:hover{background:var(--primary-dark)}.btn-primary:disabled{opacity:.6;cursor:default}.btn-outline{background:transparent;border-color:var(--border);color:var(--text)}.btn-outline:hover{border-color:var(--primary);color:var(--primary)}label{display:block;margin-bottom:14px;font-size:14px;font-weight:500}input,select,textarea{display:block;width:100%;margin-top:4px;padding:8px 10px;border:1px solid var(--border);border-radius:6px;font-size:14px;font-family:inherit;background:#fff}input:focus,select:focus,textarea:focus{outline:2px solid rgba(114,46,209,.25);border-color:var(--primary)}.auth-card,.form-card{background:var(--surface);border:1px solid var(--border);border-radius:10px;padding:28px;max-width:420px;margin:40px auto}.form-card{max-width:640px}.auth-hint{font-size:14px;margin-top:14px}.card{background:var(--surface);border:1px solid var(--border);border-radius:10px;padding:16px 20px;margin-bottom:16px}.alert{border-radius:6px;padding:10px 14px;margin-bottom:14px;font-size:14px}.alert-error{background:#fef2f2;color:#b91c1c;border:1px solid #fecaca}.alert-ok{background:#f0fdf4;color:#15803d;border:1px solid #bbf7d0}.page-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:18px;gap:12px;flex-wrap:wrap}.page-header h1{margin:0}.page-actions{display:flex;gap:10px;align-items:center}.page-actions select{width:auto;margin:0}.table{width:100%;border-collapse:collapse;background:var(--surface);border:1px solid var(--border);border-radius:10px;overflow:hidden}.table th,.table td{text-align:left;padding:10px 14px;border-bottom:1px solid var(--border);font-size:14px}.table th{background:#fafafa;font-weight:600}.table tr:last-child td{border-bottom:none}.badge{display:inline-block;border-radius:10px;padding:2px 10px;font-size:12px;font-weight:600;white-space:nowrap}.status-new{background:#dbeafe;color:#1d4ed8}.status-waiting_agent{background:#ffedd5;color:#c2410c}.status-waiting_client{background:#e0e7ff;color:#4338ca}.status-in_progress{background:#fef3c7;color:#b45309}.status-resolved{background:#d1fae5;color:#047857}.status-closed{background:#e5e7eb;color:#4b5563}.priority-low{background:#e0f2fe;color:#0369a1}.priority-medium{background:#f1f5f9;color:#475569}.priority-high{background:#ffedd5;color:#c2410c}.priority-critical{background:#fee2e2;color:#b91c1c}.ticket-description{white-space:pre-wrap;margin-top:0}.staff-controls{display:flex;gap:16px;align-items:flex-end;flex-wrap:wrap;background:#f8fafc}.staff-controls label{margin-bottom:0;min-width:160px}.comments{display:flex;flex-direction:column;gap:10px}.comment{background:var(--surface);border:1px solid var(--border);border-radius:8px;padding:10px 14px}.comment p{margin:6px 0 0;white-space:pre-wrap}.comment-meta{display:flex;justify-content:space-between;font-size:13px}.comment-form{margin-top:16px}.comment-form .btn{margin-top:8px}.comment-form-row{display:flex;justify-content:space-between;align-items:center;gap:12px;flex-wrap:wrap}.comment-form-row input[type=file]{width:auto}.attachment-list{list-style:none;padding:0;margin:12px 0 0}.attachment-item{display:flex;align-items:center;gap:12px;padding:6px 0;border-bottom:1px solid var(--border);font-size:14px}.attachment-item:last-child{border-bottom:none}.attachment-thumb{width:64px;height:64px;object-fit:cover;border-radius:6px;border:1px solid var(--border)}.link-btn{background:none;border:none;padding:0;color:var(--primary);cursor:pointer;font-size:14px;text-align:left}.link-btn:hover{text-decoration:underline}.report-filters{display:flex;gap:16px;align-items:flex-end;flex-wrap:wrap}.report-filters label{margin-bottom:0;min-width:150px}.summary-cards{display:flex;gap:12px;flex-wrap:wrap;margin-bottom:16px}.summary-card{background:var(--surface);border:1px solid var(--border);border-radius:10px;padding:14px 22px;font-size:13px;color:var(--muted);text-align:center;min-width:130px}.summary-num{font-size:26px;font-weight:700;color:var(--primary)}.report-side{display:flex;gap:12px;flex-wrap:wrap;align-items:flex-start}.report-side .card{min-width:220px;flex:1}.report-side h3{margin:0 0 10px;font-size:14px}.stat-row{display:flex;justify-content:space-between;align-items:center;gap:12px;padding:4px 0;font-size:14px}.inline-form{display:flex;gap:10px;align-items:center}.inline-form input,.inline-form select{width:auto;flex:1;margin:0}.inline-form .btn{white-space:nowrap}.company-tag{background:#13c2c240;color:#87e8de}.stars{display:flex;align-items:center;gap:2px}.stars button{background:none;border:none;padding:0 2px;font-size:30px;line-height:1;cursor:pointer;color:#d1d5db}.stars button.active{color:#f59e0b}.stars button:hover{transform:scale(1.15)}.stars-readonly{font-size:22px;color:#f59e0b;letter-spacing:2px}.back-link{font-size:14px}.spinner{display:inline-block;width:14px;height:14px;border:2px solid var(--border);border-top-color:var(--primary);border-radius:50%;animation:spin .8s linear infinite;vertical-align:middle}@keyframes spin{to{transform:rotate(360deg)}}.search-input{width:220px;margin:0}.empty-state{background:var(--surface);border:1px dashed var(--border);border-radius:10px;padding:40px;text-align:center;color:var(--muted)}.empty-state .btn{margin-top:8px}.dropzone{transition:border-color .15s,background .15s}.dropzone-over{border:1px dashed var(--primary);background:#722ed10f}.table tbody tr:hover{background:#fafafa}.title-edit{display:flex;gap:8px;align-items:center;flex:1}.title-edit input{max-width:480px;margin:0}.title-edit-btn{font-size:16px;margin-left:6px}.badge-btn{border:none;border-radius:10px;padding:2px 10px;font-size:12px;font-weight:600;cursor:pointer;white-space:nowrap}.badge-btn:disabled{opacity:.5;cursor:default}.badge-ok{background:#d1fae5;color:#047857}.badge-warn{background:#fef3c7;color:#b45309}.btn-danger{color:#b91c1c}.btn-danger:hover{border-color:#b91c1c;color:#b91c1c}.row-inactive td{opacity:.55}.pool-editor{display:flex;gap:16px;flex-wrap:wrap}.pool-editor label{flex:1;min-width:220px}.form-card-wide{max-width:none;margin-bottom:20px}.user-form-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(240px,1fr));gap:0 16px;margin-bottom:12px}